Great Product for IT Management, Support and Administration

What are the best aspects of this product?

Easy to navigate user interface
Many features rolled into one package
Great use of AI
Self Service Portal for end users
Easy configuration and install
Price vs overall value is great
Support is responsive and resolves matters timely

What aspects are problematic or could work better?

The only problem that I can think of is the built in remote control module. It doesn't always work very well, especially when certain resolutions are used on the remote computer. We installed the TeamViewer add-in for SysAid that performs much better.

What features/services would you like to see in future versions of this product?

A file transfer option through FTPS or something similar without having to remote control the computer would be helpful.

What specific problems in your company were solved by this product?

There were many problems that SysAid has helped us resolve. Assisting users while they are traveling has been made much easier with SysAid. Gathering hardware data makes inventory tracking and identifying much easier. The help desk ticketing system has improved response time considerably. Tracking issues that are repeat incidents and quickly finding the solution with the built in knowledgebase is helpful. Most recently, adding SysAid Copilot AI will give IT a helping hand to reduce the amount of support tickets.

Are you a current user of this product?

Yes