User review
of SysAid
Great product, simple and easy to use
-
by Prince Asamoah-Djan
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
IT Service management product for managing service requests and incidents
What aspects are problematic or could work better?
Integration with Solarwinds Orion wasn’t easy to implement. Need improvement
What features/services would you like to see in future versions of this product?
Easy integration with other system
What specific problems in your company were solved by this product?
IT incident and service requests management
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Remedy
Why did you decide to change it?
Not privy
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Offer greater visibility and transparency for both managers and employees
- Increase compliance and reduce risk through improved documentation
PRICING & COSTS
What was the cost of implementing this product?
Not privy
What is your total annual cost for using this product?
Not privy
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Not privy
