- Home Help Desk Software SysAid How easy is to use a incident/request system
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User review
of SysAid
How easy is to use a incident/request system
-
by Tito Cairo
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy of use and configure, our end users are non-IT people, and they manage the software very easily
What aspects are problematic or could work better?
Translation, we are Spanish speaking, and some of the management screens are in English.
What features/services would you like to see in future versions of this product?
video recording of the issue, not only screen capture.
What specific problems in your company were solved by this product?
Lowered the response time solving a ticket, and increase compliance.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Government Administration
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Increase compliance and reduce risk through improved documentation
- Increase participation among both managers and employees
- Help align employee and company goals
PRICING & COSTS
What was the cost of implementing this product?
We implement it locally
What is your total annual cost for using this product?
Only the maintenance fee
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support very good
4
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
