- Home Help Desk Software SysAid i am support engineer in consist for 5 month
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User review
of SysAid
i am support engineer in consist for 5 month
-
by dor bivas
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
the prodact got high Modularity, can be used in any organizatioon, quick and easy acces, very end users friendly.
What aspects are problematic or could work better?
Its hard to make changes once the prodaction completed, would reccomend to take more serios some of the bugs and features , making more progress between edition, so the customers can see deffrnce between editions.
What features/services would you like to see in future versions of this product?
all the features we ask from our helpdesk
What specific problems in your company were solved by this product?
workflow team dynemic using SysAid.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
i dont know how much consist pays.
What is your total annual cost for using this product?
i dont know how much consist pays.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
i dont know how much consist pays.
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
