Improving the monitoring of IT processes

What are the best aspects of this product?

SysAid sticks to our needs in the IT department. It allows us to record all events or problems with the necessary information. The monitoring is very simple and with the information that allows to generate data analysis for decision making. Asset management allows us to have a history of events as well as the support provided. you can integrate with your Windows AD.

What aspects are problematic or could work better?

SysAid has many functionalities, so it is necessary to do a good analysis of what is really required and what will be used. At the moment there is nothing that we dislike with the use and management of Sysaid.

What features/services would you like to see in future versions of this product?

we have not identified any additional functions that we need. we are satisfied with what SysAid currently offers

What specific problems in your company were solved by this product?

We have been using SysAid for almost 10 years. We started with the free solution and migrated to the Cloud solution when it was available, which helped us since we did not have to allocate infrastructure on site. Sysaid allows us to stop having manual and decentralized controls to a single control of the processes in the IT area. With this we already save a lot of management and analysis time.

Are you a current user of this product?

Yes