User review of SysAid

ITSM tool easy to use and easy to deploy

- by Leonel Rolando López Ventura

What are the best aspects of this product?

You can role many Support áreas to use this tool for many business flows, some users even doesn't have idea that they are using a tool for his Request follow ups

What aspects are problematic or could work better?

Extract data for specific information that is not available by reports, change management could work better if you want to manage certain datetime values to control efficiency of teams

What features/services would you like to see in future versions of this product?

Access to report history tables, Extract data from log history Service req tables

What specific problems in your company were solved by this product?

Accountability of IT department, best overview of workload for IT roles

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Lotus Notes

Why did you decide to change it?

end of Support and improve the IT department

Are you satisfied with the change?

Yes we are

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

ITSM tool easy to use and easy to deploy

USER SATISFACTION

PROS & CONS

USER DETAILS

COMPANY DETAILS

USAGE & IMPLEMENTATION

PRICING & COSTS

FEATURE DETAILS

Key Features

Security & Support