My experience with SysAid

What are the best aspects of this product?

SysAid is an incredibly user-friendly platform to the point that we did not request assistance from the support team in implementing the solution. It has been helpful in the resolution of issues since every user is now able to make reports/lodge tickets. Our service desk does not have to take phone calls frequently because of this. SysAid is also great at reporting, as it helps us understand data through a graphical presentation. This way, showing the boss our stats and problems is easy as well. What's more, SysAid does not fail in letting us know about new updates.

What aspects are problematic or could work better?

Our team is very satisfied with the platform. Since we started using it, we have not run into a problem. However, I would like to suggest that SysAid bundles some features together as well as provide webinars.

What specific problems in your company were solved by this product?

Anything related to ticketing is handled by our team through SysAid. It has given us better management tools so that we can keep track of issues. This has enabled our team to efficiently fix problems, too. What's more, SysAid is helping us find people who can do a good job to join our department.

Are you a current user of this product?

Yes