User review
of SysAid
my experience with SysAid
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
ticket handling, automatic notifications, easy-to-understand end user portal.
What aspects are problematic or could work better?
class period with pause, inclusion of data from list-type fields via spreadsheet.
What features/services would you like to see in future versions of this product?
chatbot with whastpp and integrated AI
What specific problems in your company were solved by this product?
With the ease of handling tickets, the SLA deadline is being met and customers/users are filing fewer complaints about delays in service.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Save money and increase efficiency by reducing the time required to evaluate employees
- Increase participation among both managers and employees
- Improve consistency and accuracy of employee evaluations
- Help align employee and company goals
PRICING & COSTS
What was the cost of implementing this product?
nao tenho acesso a esses dados
What is your total annual cost for using this product?
nao tenho acesso a esses dados
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
nao
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support ok
3
Customization amazing
5
Security & Support
Security very good
4
Customer Support amazing
5
