User review
of SysAid
My experience with SysAid
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
the end user self-service portal, as in just a few steps you can open a ticket related to your problem and monitor all the information being processed through the portal and also through notifications that are sent by email
What aspects are problematic or could work better?
We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...
What features/services would you like to see in future versions of this product?
AI-powered automatic service
What specific problems in your company were solved by this product?
service within the SLA deadline stipulated when opening the ticket as automatic notifications are always alerting you about ticket interactions.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Save money and increase efficiency by reducing the time required to evaluate employees
- Increase participation among both managers and employees
- Improve consistency and accuracy of employee evaluations
PRICING & COSTS
What was the cost of implementing this product?
I DON'T KNOW BECAUSE I DID NOT PARTICIPATE IN THE ACQUISITION
What is your total annual cost for using this product?
I DON'T KNOW BECAUSE I DID NOT PARTICIPATE IN THE ACQUISITION
Did you get any discount for this product? How much?
I DON'T KNOW BECAUSE I DID NOT PARTICIPATE IN THE ACQUISITION
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
