My opinion regarding SysAid

What are the best aspects of this product?

SysAid is a complete ticketing tool that organizes every ticket and helps us ensure that each one is resolved. We are glad for the mobile version of the solution because this means we can work on the go. There is even an option to take control of a user's monitor to help us fix issues. Plus, the platform is integrated with Qlick, which allows us to get the information we require quickly. Another thing I like is how users with no access to SysAid can send tickets just by pressing the F11 button on their keyboards. It's also nice that SysAid helps us learn more about the platform or the service desk process through weekly blog articles.

What aspects are problematic or could work better?

The cost goes higher when you need more administrators.

What specific problems in your company were solved by this product?

SysAid is the first place users go to when they need help from IT so now we do not have to deal with a lot of phone calls. It has also helped us in solving problems much more quickly than before. Also, there is a security system available that alerts us when users install new software or when a computer requires immediate attention.

Are you a current user of this product?

Yes