Offers excellent and flexible service desk tool

What are the best aspects of this product?

SysAid is a very flexible and responsive product. New features added frequently, although the cloud version is updated on a regular basis compared to the on premise option. The on premise version of the software supports different types of databases when installed. The customer service is excellent. The staff keeps you up to date with new features and tutorials and guides you on how to set up new functions.

What aspects are problematic or could work better?

There is an issue that needs to be fixed. The software is complex and is time consuming and challenging to setup. Because of it's flexibility, it is challenging to customize to exactly what you want right away as it requires time to learn and understand it. You will need an experienced software adminstrator to set it up.

What specific problems in your company were solved by this product?

It has provided a customizable service desk tool that has benefitted my organization. I can customize and capture my work flow and important information. I can also intergrate it with many essential tools that I need. that

Are you a current user of this product?

Yes