Offers many service desk benefits

What are the best aspects of this product?

The cloud based app is an important assest management and internal task management tool for our organization. It makes deployment and maintenance easy. We can easily track and maintain our assets. It Integrates well with many databases such as SQL. That allows us to manage our assests life cycle and handle management reports. More so, there are reminders and notes for staff and management and that increases accountability.

What aspects are problematic or could work better?

Sometimes the support in the North America is not responsive. Nevertheless, the support does get me the help I need at times.

What specific problems in your company were solved by this product?

SysAid helps us to effectively manage our assests. Before it was time consuming to maintain our assests using our own database. The other good thing is SysAid is affordable and simple to install. Another thing is that we can now monitor and track our internal IT tasks and projects. Now, we are more accountable unlike before.

Are you a current user of this product?

Yes