User review
of SysAid
Our experience with SysAid
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to use, can be configured to use ticket allerting, good for asste management
What aspects are problematic or could work better?
Too many menus to configure, asset list could be more easy to configure it's output
What features/services would you like to see in future versions of this product?
I would like to see host monitoring and somre services included in a free way like teamviewer (better) integration (not working that good...) as well as Anydesk
What specific problems in your company were solved by this product?
Ticket managing and assets management
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Banking
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
1500€
What is your total annual cost for using this product?
3500€
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support very good
4
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
