User review
of SysAid
Reasonably priced and fully featured
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
SysAid provided all the features that we were looking for at a reasonable price. The support provided by the company is excellent, all my tickets are answered within an hour, and all issues we've encountered have been resolved. The interface is intuitive and easy to use, While remaining highly customizable.
What aspects are problematic or could work better?
Our organization has a PC and Android environment, SysAid offers an agent to install on the PC's to collect information for asset management and support, but it does not offer an app to install on Android devices.
What features/services would you like to see in future versions of this product?
Support for mobile devices
What specific problems in your company were solved by this product?
We had a lot of noise coming from the business around customer satisfaction, but SysAid Was able to give us insight into areas as to how to improve our service and standing.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
HappyFox
Why did you decide to change it?
Happy fox was missing essential features
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Increase participation among both managers and employees
- Improve consistency and accuracy of employee evaluations
PRICING & COSTS
What was the cost of implementing this product?
$10000
What is your total annual cost for using this product?
$25000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features ok
3
Mobile Support very poor
1
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
