Smart service desk application

What are the best aspects of this product?

SysAid is easy to customize according to the needs of your company unlike other applications that force you to modify your workflow according to the specs of their application. With SysAid, we have customized it to include the features that we need. Also, the customer service is good and they are always helpful whenever any issue arises.

What aspects are problematic or could work better?

There is a mismatch in version upgrading. Customers who use the onsite version are always a few versions behind cloud based customers who get updates early enough.

What specific problems in your company were solved by this product?

SysAid has helped us to create good connectivity between our technical support and field technicians. This provides the best user experience for our clients. Moreover, the efficiency of our process has tripled since we started using SysAid.

Are you a current user of this product?

Yes