User review of SysAid

Super Tool for Ticket Management

- by Anonymous Reviewer

What are the best aspects of this product?

Email feature to send mails to requesters and support groups, Chat feature to chat fellow users and effective knowledge data base

What aspects are problematic or could work better?

Chat feature could be made more user friendly.

What features/services would you like to see in future versions of this product?

Easy edit of raw data spooled for reports.

What specific problems in your company were solved by this product?

Audit trails of tickets logged

Are you a current user of this product?

Yes

How did using this product affect your business goals?

Streamline process of employee evaluation and performance tracking
Offer greater visibility and transparency for both managers and employees
Increase compliance and reduce risk through improved documentation
Save money and increase efficiency by reducing the time required to evaluate employees
Increase participation among both managers and employees
Improve consistency and accuracy of employee evaluations
Help align employee and company goals