User review
of SysAid
Sysaid – A Fresh Perspective
-
by Akosua Tiwaa Kuadzi
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Sysaid Offers cost-effectiveness, ample customization, and effortless implementation
What aspects are problematic or could work better?
Critical platform issues when escalated to sysaid, can be time consuming.
What features/services would you like to see in future versions of this product?
Presently, sysaid excels in integrations, enabling seamless communication by connecting with various platforms such as Teams and Outlook. I will like to see more integrations.
What specific problems in your company were solved by this product?
Sysaid effectively resolved several challenges within my company, including streamlining ticket management, enhancing customer support and fostering seamless communication through integrations.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Remedy
Why did you decide to change it?
It had lived out its purpose
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Increase compliance and reduce risk through improved documentation
- Save money and increase efficiency by reducing the time required to evaluate employees
- Improve consistency and accuracy of employee evaluations
- Help align employee and company goals
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support ok
3
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
