SysAid – A good option

What are the best aspects of this product?

The ease of use and tracking of reported incidents is excellent, it is very easy to install and maintain equipment inventory.

What aspects are problematic or could work better?

With the tools that we have in the company, the reality is that we have not had serious problems, and those that do arise are supported by SysAid's support staff to solve them. The reports section could have more options, although it may be a matter of the version we use.

What features/services would you like to see in future versions of this product?

The version we use does not have all the functions available, however for now the ones it does have are sufficient. In the future you could use others that today already exist in more complete versions of SysAid.

What specific problems in your company were solved by this product?

In our company it has been of great help to have control of the equipment inventory since it allows us to know the HW and SW installed in the equipment, it is also very simple to raise incidents and follow up on them.

Are you a current user of this product?

Yes