User review
of SysAid
SysAid at the Office
-
by John Ramírez
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
- Manage Time to resolve on Service Requests
- Using templates, and predefined expected times
- Basic reporting for Service Requests
- Support when there is an issue
What aspects are problematic or could work better?
- Complex reporting with 2 or more tables involved
- Database integrity
- View of the service requests
What features/services would you like to see in future versions of this product?
Advanced reporting
What specific problems in your company were solved by this product?
Ticketing handling.
SLA
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Increase compliance and reduce risk through improved documentation
- Increase participation among both managers and employees
- Help align employee and company goals
PRICING & COSTS
What was the cost of implementing this product?
Don't have the information
What is your total annual cost for using this product?
Don't have the information
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Don't have the information
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
