SysAid Great functionality and Value for money

What are the best aspects of this product?

The best aspects of this product? I can start with value for money we took 3 months to evaluate various other products and SysAid came out tops for us. It covers all the functionalities that we are looking for. The customization is also a big plus for us as we have various departments that needs to have their things setup and customized for them. The support from SysAid is also a big thing that sawed us towards SysAid.

What aspects are problematic or could work better?

All the issues and problematic things is addressed in the newest versions. I cannot think of something now.

What features/services would you like to see in future versions of this product?

WahtsApp integration will be a big plus as alot of our clients is looking for that channel for support.

What specific problems in your company were solved by this product?

We are a software development company, ITC Support Company and Advisory company in one and SysAid works well for all our departments.

Are you a current user of this product?

Yes