User review
of SysAid
SysAid Helpdesk Tool
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
SysAid has helped in automation of processes, especially the IT helpdesk. Top benefit is in the area of support ticket management.
What aspects are problematic or could work better?
Creation of forms are not so seamless as the custom fields do not allow for labels for read only display
What features/services would you like to see in future versions of this product?
A better and robust reporting system
What specific problems in your company were solved by this product?
Helpdesk support ticket management
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Oil & Energy
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Spiceworks
Why did you decide to change it?
SysAid offers more automation features
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Increase participation among both managers and employees
- Help align employee and company goals
PRICING & COSTS
What is your total annual cost for using this product?
13500
Did you get any discount for this product? How much?
Cannot remember
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
