User review
of SysAid
SysAid is a good ITSL System
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The ease of use for our end users are the best, it has a very modern portal and with single sign-on it makes it a great product for our users.
What aspects are problematic or could work better?
I think the fact that it doesn't integrate well with Microsoft Products would make it much better
What features/services would you like to see in future versions of this product?
Integration with Microsoft Teams, and Power BI
What specific problems in your company were solved by this product?
We just have some wishes when it comes to reporting that we can't seem to get past.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Civil Engineering
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
I'm not sure I didn't install it
What is your total annual cost for using this product?
I don't know, I just use it
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
