User review
of SysAid
SysAid is a solid Helpdesk solution
-
by Casey Blake
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
SysAid was simple to setup and maintain. Customer support is top-notch.
What aspects are problematic or could work better?
The FAQ section leaves little to be desired. It feel outdated.
What specific problems in your company were solved by this product?
Helpdesk and ticket management simplified.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Higher Education
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Increase participation among both managers and employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features ok
3
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
