SysAid is an excellent tool

What are the best aspects of this product?

SysAid has wonderful automation capabilities that let us save time. It is great in organizing tasks too so we can streamline our workdays. But best of all, it has a proactive asset management module that gives me an eagle-eye view of our company's assets. Plus, SysAid has tight security control while helping users access the system when they need to. On top of that, it allows our team to communicate with users easily.

What aspects are problematic or could work better?

SysAid needs to upgrade its project module because, at this time, it is not on par or above other tools.

What specific problems in your company were solved by this product?

Our IT team has uncovered huge benefits by implementing SysAid. It has reduced our issues because we no longer have to help with forgotten passwords.

Are you a current user of this product?

Yes