User review
of SysAid
SysAid is great
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Customization and the implementation support.
What aspects are problematic or could work better?
Some of the customization content could be easier to use to where it doesn't need to require coding experience
What features/services would you like to see in future versions of this product?
Integration to microsoft teams
What specific problems in your company were solved by this product?
it support, asset management
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
ServiceNow
Why did you decide to change it?
Too Expensive, not enough customization
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
n/a
What is your total annual cost for using this product?
n/a
Did you get any discount for this product? How much?
n/a
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features ok
3
Mobile Support ok
3
Customization amazing
5
Security & Support
Security very good
4
Customer Support amazing
5
