User review
of SysAid
SysAid is in a league of it’s own
-
by Robert Ladd
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The ease of use and how independent you can be with this product. The advantages that SysAid has are many of which are having a computer inventory, a ticket system, a database to help users, easy to make reports, understandable graphics, in short, many benefits that can be derived from this platform.
What aspects are problematic or could work better?
Being able to assign multiply user would be helpful.
What features/services would you like to see in future versions of this product?
I would like to be able to run audit logs of button clicks on the system to see who has made changes to the system.
What specific problems in your company were solved by this product?
Assigning tickets to the right groups.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
KASE
ConnectWise
Why did you decide to change it?
Sysaid has better functions
Are you satisfied with the change?
Yes
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I was not involved with pricing
What is your total annual cost for using this product?
I was not involved with pricing
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
I was not involved with pricing
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
