SysAid ITSM

What are the best aspects of this product?

I liked the integrations with our existing systems, and the tech enablement sessions made the migration smooth and easy.

What aspects are problematic or could work better?

We found no issues with the transition to SysAid, they held our hand every step of the way. The only issue we had was paying for the product, but that was more our side than theirs.

What features/services would you like to see in future versions of this product?

Perhaps more automation and more functions in the Teams integration.

What specific problems in your company were solved by this product?

We had outgrown our existing free helpdesk system, and SysAid gave us the features we needed.

Are you a current user of this product?

Yes