User review
of SysAid
SysAid ITSM
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Amazing customer support. Always friends and quick to resolve your issue
What aspects are problematic or could work better?
No mobile app
What features/services would you like to see in future versions of this product?
Better mobile experience
What specific problems in your company were solved by this product?
Yes, we were in need of an ITSM
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Government Administration
USAGE & IMPLEMENTATION
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features ok
3
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
