Sysaid makes my job easier

What are the best aspects of this product?

This product is very flexible, adaptable to current technologies, continuous feature additions, limitless reporting option, customizable to needs.

What aspects are problematic or could work better?

Self-paced training could be added

What features/services would you like to see in future versions of this product?

and more drag and drop reporting feature, I have a pivot table bias so i like the ease at which data could be manipulated with a feature like this

What specific problems in your company were solved by this product?

resource management of our technicians, time management of our time to respond and time to resolve, data analysis of decision making

Are you a current user of this product?

Yes