User review of SysAid

Sysaid Offers workflow processes

- by Anonymous Reviewer

What are the best aspects of this product?

The customizable workflow processes prove to be very valuable between departments

What aspects are problematic or could work better?

developing the workflow process was very very difficult and no helpful documentation or examples to setup.

What features/services would you like to see in future versions of this product?

the ability to see who initiated remote desktop sessions for hippaa and security logging purposes

What specific problems in your company were solved by this product?

asset management, patch management and ticketing system

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

JitBit and Zoho

Why did you decide to change it?

Needed more features than a simple ticketing system

Are you satisfied with the change?

yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C