User review
of SysAid
Sysaid On-Prem review
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The ability to run on-premises but still connect to GCCH to be able to utilize calendar and other important features which is important for our compliance goals.
What aspects are problematic or could work better?
Patch Management is not as robust as we would like and there are no options to add custom packages.
What features/services would you like to see in future versions of this product?
Custom Package deployment and Add/Remove software components
What specific problems in your company were solved by this product?
Asset Management, Ticket Logging, and other extremely important compliance items.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Research
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Spiceworks
Why did you decide to change it?
It was lacking in enterprise features that we required
Are you satisfied with the change?
extremely
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Increase compliance and reduce risk through improved documentation
- Increase participation among both managers and employees
- Improve consistency and accuracy of employee evaluations
PRICING & COSTS
What was the cost of implementing this product?
about 2-3 thousand dollars
What is your total annual cost for using this product?
around the same
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
