SysAid Review

What are the best aspects of this product?

This application is allowed us to create a simple, but thorough ticketing system for our 200 users.
The application is configurable and was relatively easy to set up. We use the application as a ticketing system and an asset management platform. Our users are pleased with it's ease of use and our

What aspects are problematic or could work better?

There are so many configuration fields and categories, it can be confusing.

What features/services would you like to see in future versions of this product?

We support multiple teams which have different active directory accounts. The system limits end users to be a single AD so many of our users log in as a "guest". This limit their ability to monitor their own tickets. We just went live. The system has been a major improvement to our old processes; however, it's too early to tell what enhancements we'd like.

What specific problems in your company were solved by this product?

We needed a new ticketing system as we were sold and no longer had use of our prior parent companies application.

Are you a current user of this product?

Yes