User review
of SysAid
SysAid System
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Maybe
4 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Excellent Customer Support - very quick and responsive
What aspects are problematic or could work better?
Reporting
Workflows
What features/services would you like to see in future versions of this product?
Much better reporting functionality - ad hoc reporting made simple
Simpler more effective workflows / tasks
What specific problems in your company were solved by this product?
Needed ticket system
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Don\\\'t know - was not here
Why did you decide to change it?
Don\\\'t know - was not here
Are you satisfied with the change?
It\\\'s ok - not great
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
don\\\'t know
What is your total annual cost for using this product?
10,000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features ok
3
Customization ok
3
Security & Support
Customer Support amazing
5
