User review of SysAid

SysAid the best help

- by MIGUEL BERRIOS

What are the best aspects of this product?

A very complete tool, easy to configure, easy to use and with first-rate support.

What aspects are problematic or could work better?

I think the only suggestion is that the end user, from his cell phone, can report the cases.

What features/services would you like to see in future versions of this product?

An application for both Android and Iphone, that allows creating cases and that is easy to install

What specific problems in your company were solved by this product?

It allows us to have a help desk, which apart from being able to handle IT cases, it is very easy to adapt to other areas, such as supplies and building maintenance.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Aranda

Why did you decide to change it?

The price of this and the ease of configuration

Are you satisfied with the change?

We are extremely satisfied

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

SysAid the best help

USER SATISFACTION

PROS & CONS

USER DETAILS

COMPANY DETAILS

USAGE & IMPLEMENTATION

PRICING & COSTS

FEATURE DETAILS

Key Features

Security & Support