What are the best aspects of this product?
Adaptability and Scaling - We will be able to use this and grow this into our own baby that best supports us.
What aspects are problematic or could work better?
Inventory and many things within the program - needs lots of time to fully understand all the capabilities in the system
What features/services would you like to see in future versions of this product?
Dynamic inventory tracking that's easy to use and easier to create the forms. Was not difficult after the first few.
What specific problems in your company were solved by this product?
Ease of tracking and controlling each ticket
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Renewables & Environment
Did your company use a different software before this one?
Yes
What software did you use before?
ConnectWise
Why did you decide to change it?
Wanted an upgrade
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
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