SysAidIT for clients

What are the best aspects of this product?

SysAid is very easy to setup. It only takes about 30 minutes to install it. You can start using it immediately afterwards. Thus, it saves on time and that makes it attractive.

What aspects are problematic or could work better?

There are a few disadvantages. The graphics on the configuration management tool is is limited to small spaces and mobile version such as Safari. This makes it less useful on the go. The graphics lack vertical scroll bars and thus hides the submit and apply buttons. The web version could be more useful if it had the verticla scroll capability.

What specific problems in your company were solved by this product?

We use the app for ticket requests and incident reporting. The ability of SysAid to accept ticket requests even for users with no accounts is awesome. It helps us to support agencies outside of our call center such as fire departments.

Are you a current user of this product?

Yes