User Friendly, reliable customer support

What are the best aspects of this product?

Incident management
Email alert configuration
Project and Call management record
Incidents can be assigned according to its priorities
Incidents reporting

What aspects are problematic or could work better?

You need more knowledge as the admin to configure the template according to your company specification.
More training training

What features/services would you like to see in future versions of this product?

There's lot of templates on SysAid and to get it right you need some level on knowledge on the Admin site

What specific problems in your company were solved by this product?

Project records management
Incident management
Help desk management

Are you a current user of this product?

Yes