User review
of SysAid
Very good ticketing system
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The fact you got all the thing you need in one place
What aspects are problematic or could work better?
nothing for me, the software are really good
What features/services would you like to see in future versions of this product?
A rental Sytem
What specific problems in your company were solved by this product?
The need to centralize ticket and inventory
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Education Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Filemaker
Why did you decide to change it?
Need a better one
Are you satisfied with the change?
Yes really
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
12 000
What is your total annual cost for using this product?
4000
Did you get any discount for this product? How much?
i dont know
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support ok
3
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
