User review
of SysAid
Why I love SysAid? Read this review
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
SysAid is excellent with service desk management and ITSM
What aspects are problematic or could work better?
The dashboard can have a little improvement.
What features/services would you like to see in future versions of this product?
This app have all of necessaire!
What specific problems in your company were solved by this product?
Organized the service desk, give us the opportunity to bring a great service to all users.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Banking
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Increase compliance and reduce risk through improved documentation
- Save money and increase efficiency by reducing the time required to evaluate employees
- Increase participation among both managers and employees
- Help align employee and company goals
PRICING & COSTS
What was the cost of implementing this product?
25,000 US$
What is your total annual cost for using this product?
20,000 US$
Did you get any discount for this product? How much?
Yes
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features very good
4
Mobile Support ok
3
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
