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User review
of SysAid
Why Sysaid is the best option for your campany
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by Pablo Quintanilla
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
sysaid is easy to use you can make different customs and it works very cloud and cloud version
What aspects are problematic or could work better?
I think the project manage could be better because it's so hard to make new projects or incidents
What features/services would you like to see in future versions of this product?
I would like to see the problem features
What specific problems in your company were solved by this product?
the track of the incident/request, know if we need more people for some areas for the numbers of tickets and we replaced other methods like email, call or message with sysaid.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
It was a intern developed tool
Why did you decide to change it?
because I listened sysaid is the best options related price and queality for service desk
Are you satisfied with the change?
totally yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I didn't remembert how much it cost
What is your total annual cost for using this product?
I think it's about 32k
Did you get any discount for this product? How much?
no, I didn't recieve any discount
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
