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User review of Talkdesk

An evolving product that continues to improve

- by Antonio

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I really love that their support and product team are very responsive to suggestion and feedback. We have been using Talkdesk for over five months and sent them some ideas and they really listened. Their product now is so much better, exponentially better since we started.

What aspects are problematic or could work better?

The product is relatively new and there are so many areas that require attention. But that is not a bad thing to be honest. They are very eager and responsive and more than capable to address their deficiencies.

What specific problems in your company were solved by this product?

Faster and clearer communication with our customers is the main benefit we get from Talkdesk.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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