An evolving product that continues to improve

What are the best aspects of this product?

I really love that their support and product team are very responsive to suggestion and feedback. We have been using Talkdesk for over five months and sent them some ideas and they really listened. Their product now is so much better, exponentially better since we started.

What aspects are problematic or could work better?

The product is relatively new and there are so many areas that require attention. But that is not a bad thing to be honest. They are very eager and responsive and more than capable to address their deficiencies.

What specific problems in your company were solved by this product?

Faster and clearer communication with our customers is the main benefit we get from Talkdesk.

Are you a current user of this product?

Yes