MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Talkdesk Review

Talkdesk
Our score: 8.4 User satisfaction: 100%

What is Talkdesk?

Talkdesk is one of the leading help desk software apps currently available on the market.

Businesses need to keep up and get in touch with their customers and potential clients as part of the grand plan of becoming successful in their respective industries. So what does Talkdesk do is give users a cloud-based call center hub where all calls are channeled and managed without the added costs that come with setting up an actual call center.  Talkdesk eliminates the need for an actual call center hub by providing users with an online platform that can handle and manage their calls for them.

With Talkdesk, your business can get that fully functional call center setup, enabling you to provide top notch support for your products and services. Talkdesk is intuitive and intelligent, and can integrate with leading business applications and systems, ranging from CRM, ustomer databases, and sales software to mention a few.

Overview of Talkdesk Benefits

Many businesses and organizations can use the string of Talkdesk benefits that the system offers.

  • No need to spend money in setting up physical call centers (extra phones, agent training, product awareness and knowledge, etc.)
  • The system can be set up in a matter of minutes.
  • Take and make calls using browser, landline, or IP phones.
  • Gather reliable information from real-time analytics, historical reporting, and monitoring live or recorded calls, and convert them into actionable insights.
  • Streamline all other business operations and processes with Talkdesk’s vast integration options.

High Level Product Overview 

A popular call center application, Talkdesk is a user-friendly, web-based solution that you can readily use out-of-the-box. It helps your business achieve growth by enhancing customer satisfaction while at the same time cutting customer service-related costs.

Using Talkdesk, businesses can create an entire call center in a browser in five minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads – all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Zendesk, Salesforce, SugarCRM, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

With Talkdesk, your customer calls are directed to the rep who is among the most capable to address a caller’s specific needs. This is made possible by the platform’s intuitive integration of skills-based, ACD, and IVR call routing technologies. The receiving customer rep can readily access the caller’s relevant data in real time, thus ensuring issues are resolved and customers are satisfied with your quality service.

For calls from new customers, Talkdesk automatically creates and integrates new contact information into the system. For missed calls, the platform automatically sends an email to ensure no customer inquiries are left unattended. The email includes relevant information, including call details and voice mail data.

With real-time and historical reporting, call monitoring and call recording, agents and managers can make sound, technology-supported decisions based on up-to-date, comprehensive customer information.

Value Proposition 

  • Leading browser-based call center software with modern design and easy-to-use web interface
  • True SaaS call center software solution that provides the flexibility and cost savings of cloud computing while matching the robust functionality of traditional solutions such as advanced Call Routing, Call Monitoring and Reporting
  • Quick setup and out-of-the-box functionality (no need for expensive and long implementation cycle)
  • One-click integrations with most CRM tools including Salesforce and Zendesk (most integrations in the industry)
  • Integrated Widget to make calls directly from inside Salesforce and Zendesk
  • Process Automation that increases agent productivity by automating common tasks

Overview of Talkdesk Features

  • Call Recording
  • Voicemail
  • Call Disposition and Notes
  • Call Queues
  • Call Control
  • Unlimited Concurrent Calls
  • International Numbers
  • Outbound Caller ID
  • Personalized Greetings
  • IVR System
  • Skill Based Routing
  • Forward to Phone
  • Contact History
  • Built-In CRM
  • Enhanced Caller ID
  • Contact Tags and Custom Fields
  • Automated Tasks
  • Compile Contact Lists
  • Integrations
  • Data import and Synchronization
  • Call Monitoring
  • Historical Reporting
  • Real-Time Reporting
  • Power Dialer
  • Web to Lead
  • Email Notifications
  • Desktop Notifications

What Problems Will Talkdesk Solve?

1. Increase the Efficiency of Your Team

Ensure personalized customer interactions and increase customer satisfaction with a well-informed, efficient team. Allow for easy collaboration between agents and departments by integrating your sales, marketing and support departments.

2. Save Time and Reduce Operational Costs

Reduce call handling time, increase agent productivity and personalize the customer experience with readily available information about the customer, pitching relevant items and solving problems quickly.

3. Deliver Excellent Customer Service

This customized information will also enable your agents to proactively deliver relevant information to your customers. This creates more revenue opportunities, increases customer satisfaction, shortens collection cycles and decreases inbound call volume.

4. Maximize Lead Generation and Conversion

With Talkdesk’s lead generation and nurturing system, integrations and notification system your team will be well-equipped to generate more leads, increase conversion rates and close more sales.

Talkdesk Position In Our Categories

Bearing in mind businesses have special business-related needs, it is reasonable that they steer clear of going for a one-size-fits-all, “perfect” business program. However, it would be almost impossible to discover such a software system even among recognizable software products. The best step to do should be to set down the various vital functions which need research such as important features, pricing, skill capability of staff, company size, etc. Next, you must perform the product research systematically. Read some of these Talkdesk evaluations and look into the other applications in your list more closely. Such well-rounded research can make sure you avoid unfit software products and subscribe to the one that provides all the features your company requires in sustaining growth.

Position of Talkdesk in our main categories:

TOP 100

Talkdesk is one of the top 100 Communications Software products

Talkdesk is also listed in the following subcategories:

Since each company has specific business needs, it is advisable for them to abstain from seeking a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a system even among popular software applications. The intelligent thing to do would be to catalog the various vital elements that need consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Talkdesk Communications Software reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive groundwork can ensure you reject ill-fitting systems and choose the solution that offers all the features you need for business success.

How Much Does Talkdesk Cost?

Talkdesk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Talkdesk offers 2 quote-based pricing plans:

Professional Plan

Flexible contact center for growing teams

  • Access to One-Click Add-On Apps
  • Advanced Voice Capabilities
  • CRM/Helpdesk Integrations
  • Email Support
  • Intelligent Routing
  • Power Dialer
  • Reporting & Analytics
  • Self Administration
  • SMS CSAT Surveys
  • Superior Call Quality
  • Unlimited Call Recording

Enterprise Plan

Advanced capabilities and support for innovative companies

All features of the Professional plan, plus:

  • 24×7 Support
  • Access to APIs & SDKs
  • Access to One-Click Apps
  • Advanced Reporting & Analytics
  • Advanced Voice Capabilities
  • Bring Your Own Carrier
  • Context Mobile
  • Dedicated Account Manager
  • Guaranteed MOS Call Quality

Options

  • Agent Productivity Tools
  • Digital Channels
  • Knowledge Management
  • Quality Assurance
  • Voice Analytics
  • Workforce Management
  • Workforce Optimization

User Satisfaction

Positive Social Media Mentions 14
Negative Social Media Mentions 0

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Talkdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Talkdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Talkdesk Alternatives

Top Competitors To Talkdesk By Price

Trending Communications Software Reviews

Product name:
Score:
Satisfaction:
8.6
90%
8.0
100%
9.3
96%

Talkdesk Comparisons

Talkdesk user reviews

It is a life-saving tool!

Read full review >
Leona
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Political Organization

An evolving product that continues to improve

Read full review >
Antonio
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Consumer Services

Gets an A+ from me!

Read full review >
Edgar
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Newspapers

The search is over

Read full review >
Claudia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: Automotive

If you need to make calls, this is it!

Read full review >
Jesus
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

What are Talkdesk pricing details?

Talkdesk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Talkdesk offers 2 quote-based pricing plans:

Professional Plan

Flexible contact center for growing teams

  • Access to One-Click Add-On Apps
  • Advanced Voice Capabilities
  • CRM/Helpdesk Integrations
  • Email Support
  • Intelligent Routing
  • Power Dialer
  • Reporting & Analytics
  • Self Administration
  • SMS CSAT Surveys
  • Superior Call Quality
  • Unlimited Call Recording

Enterprise Plan

Advanced capabilities and support for innovative companies

All features of the Professional plan, plus:

  • 24×7 Support
  • Access to APIs & SDKs
  • Access to One-Click Apps
  • Advanced Reporting & Analytics
  • Advanced Voice Capabilities
  • Bring Your Own Carrier
  • Context Mobile
  • Dedicated Account Manager
  • Guaranteed MOS Call Quality

Options

  • Agent Productivity Tools
  • Digital Channels
  • Knowledge Management
  • Quality Assurance
  • Voice Analytics
  • Workforce Management
  • Workforce Optimization

What integrations are available for Talkdesk?

Talkdesk is compatible with the following business applications and systems:

  • Heldesk – Zendesk, Desk.com, Helpscout, Freshdesk, UserVoice, Intercom, Groove
  • CRM – Salesforce, SugarCRM, Pipedrive, Nimble, Zoho, OnePageCRM, Highrise, RelateIQ, Contactually, Infusionsoft, Microsoft Dynamics
  • Chat – Olark, Livechat, Userlike, Snapengage
  • Ecommerce – Shopify, BigCommerce, Magento

Talkdesk average rating:

Average score
5/5 (11 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Claudia

PROS: The system provides us with very impressive tools and functionalities including live call monitoring, phone IVR, integrations for Zendesk, a fantastic reporting dashboard, and personal voicemails and extensions. The best part is that we can contact Talkdesk to discuss ideas that will enhance our workflow and efficiency and then they would configure the settings so we can implement the changes we want.

CONS: Everything in Talkdesk is okay except for that one thing that we experience with our Zendesk integration. It automatically add a fake email address for calls. This flaw has resulted in a number of suspended tickets in our Zendesk account.

Reviewed 1 year ago

Read full review >

The least favorable review

Lloyd

PROS: I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.

CONS: In most cases, we have to work the integrations manually as they rarely work automatically. Calls have to be tagged and sometimes, there are cases of delays in our calls, one to two seconds. We called support and the solution they suggested meant massive overhaul of our current setup.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It is a life-saving tool!

Read full review >
Leona
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Political Organization

PROS: Talkdesk provides us with a platform is so organized and user-friendly. We wanted a solution that is visible to all team members and come with a powerful, robust dashboard and Talkdesk has it.

CONS: There are a couple of functionalities I want them to have. First, a mobile app capable of making and receiving call. Second, a functionality that allows us to listen to private voicemail.

What do you think about this review? Great Poor

An evolving product that continues to improve

Read full review >
Antonio
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Consumer Services

PROS: I really love that their support and product team are very responsive to suggestion and feedback. We have been using Talkdesk for over five months and sent them some ideas and they really listened. Their product now is so much better, exponentially better since we started.

CONS: The product is relatively new and there are so many areas that require attention. But that is not a bad thing to be honest. They are very eager and responsive and more than capable to address their deficiencies.

What do you think about this review? Great Poor

Gets an A+ from me!

Read full review >
Edgar
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Newspapers

PROS: I love how Talkdesk simplifies communication with our clients. We can engage them n real time and do things effectively to increase customer staisfaction and loyalty. It is also an easy product that allows us to fully benefit from having an enterprise-grade call center software without the heavy price tag and other complications.

CONS: They are still a young company, which is why their product still needs some improvements. But I believe they are heading towards the right direction.

What do you think about this review? Great Poor

The search is over

Read full review >
Claudia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: The system provides us with very impressive tools and functionalities including live call monitoring, phone IVR, integrations for Zendesk, a fantastic reporting dashboard, and personal voicemails and extensions. The best part is that we can contact Talkdesk to discuss ideas that will enhance our workflow and efficiency and then they would configure the settings so we can implement the changes we want.

CONS: Everything in Talkdesk is okay except for that one thing that we experience with our Zendesk integration. It automatically add a fake email address for calls. This flaw has resulted in a number of suspended tickets in our Zendesk account.

What do you think about this review? Great Poor

If you need to make calls, this is it!

Read full review >
Jesus
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Talkdesk has tons of features yet doesn't cost much. The ase of use and the navigation is also some of the things I love about Talkdesk. Compared to similar systems, Talkdesk has way more coverage and we can record calls and listen to them as well.

CONS: I would love to see and experience more stability. The system crashes and calls are dropped when the signal becomes a bit weak.

What do you think about this review? Great Poor

An Excellent Communications Software

Read full review >
Allan
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.04.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Talkdesk records our conversations, which is really useful for quality checks and traiining purposes. Before, we resorted to using an entirely different software to record our conversations and that was a cumbersom setup. Now, we don't have to exit one software and open up another. Talkdesk made it all easy.

CONS: I wish their integrations were more consistent. There are moments when Talkdesk can't locate the clients in our CRM systems and sometimes it fails to connect.

What do you think about this review? Great Poor

Better than ever, Talkdesk is more improved

Read full review >
Helen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.03.2018 Company Size: 1-10 Employees Industry: Building Materials

PROS: There are so many things we love about Talkdesk. Among our favorite features is thet Call Queue and the Automated Call back, both have helped in boosing our sales and slashed down our talk time to our customers.

CONS: There isn't anything I really dislike about Talkdesk. It has everything we need for our business and we have been doing much better since we made the switch.

What do you think about this review? Great Poor

Distributed companies should have Talkdesk!

Read full review >
Kayla
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.03.2018 Company Size: More than 100 Employees Industry: Philanthropy

PROS: Talkdesk enables our agents to field calls from any our offices or even from home. This works well for us since we are a distributed company and have offices in various locations and many of our agents our working remotely. We have that flexibility we need to route calls anywhere without the spending too much.

CONS: There are features that Talkdesk doesn't have but they should. It has no skills-based routing functionality and doesn't allow us to make outbound calls via external phones.

What do you think about this review? Great Poor

Robust Platform With Some Flaws

Read full review >
Lloyd
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 21.03.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.

CONS: In most cases, we have to work the integrations manually as they rarely work automatically. Calls have to be tagged and sometimes, there are cases of delays in our calls, one to two seconds. We called support and the solution they suggested meant massive overhaul of our current setup.

What do you think about this review? Great Poor

Top Class, High Value Call Center Solution

Read full review >
Santiago
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: For a very reasonable price, we have ourselves a high end VOiP call center that is easy to set up and provides us with features we normally found from service providers but at astronomical rates. The support is top notch. Very knowledgeable and responsive support team.

CONS: We initially decided to use SIP phones but ended up opting for their browser-based phone service because the former was too technically challenging.

What do you think about this review? Great Poor

Excellent Option for Digital Call Centers

Read full review >
Victor
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Cmoputer Software

PROS: We love how we can do our work with Google Chrome and not having to install additional software. This means we don't have to open any applications as our work stays in the browser. This also translates to easy access from multiple locations.

CONS: It doesn't offer live API for custom data and dashboards. While the Zendesk integration is impressive, the limitations of the CTI is quite annoying.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.