An Excellent Communications Software

What are the best aspects of this product?

Talkdesk records our conversations, which is really useful for quality checks and traiining purposes. Before, we resorted to using an entirely different software to record our conversations and that was a cumbersom setup. Now, we don't have to exit one software and open up another. Talkdesk made it all easy.

What aspects are problematic or could work better?

I wish their integrations were more consistent. There are moments when Talkdesk can't locate the clients in our CRM systems and sometimes it fails to connect.

What specific problems in your company were solved by this product?

The number of dropped calls has decreased significantly! We also use Talkdesk for training new reps by reviewing conversations of our veteran agents.

Are you a current user of this product?

Yes