What are the best aspects of this product?
There are so many things we love about Talkdesk. Among our favorite features is thet Call Queue and the Automated Call back, both have helped in boosing our sales and slashed down our talk time to our customers.
What aspects are problematic or could work better?
There isn't anything I really dislike about Talkdesk. It has everything we need for our business and we have been doing much better since we made the switch.
What specific problems in your company were solved by this product?
Our communication with our customers is now faster and clearer. The HelpScout integration makes it easy for us to record and review our calls.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year