Better than other, more popular calling systems

What are the best aspects of this product?

Compared to Anvaya, Talkdesk is easier to use as it only involves copying the phone number, pasting on system, and dialing. It also provides more room for configuration on setup, to the extent that agents can choose their calls.

What aspects are problematic or could work better?

Talkdesk cannot work around weak internet connections as this will give rise to a lot of problems so users have to make sure they have stable internet before entering the system.

What specific problems in your company were solved by this product?

Talkdesk made our already efficient workflow even more efficient -- this at a lower cost and less storage take-up.

Are you a current user of this product?

No