Creates a sustainable call flow

What are the best aspects of this product?

Talkdesk shows the number of customers is using, enabling agents to add these numbers to guest lists with the permission of customers. Recording and downloading the file to review a call involves only a few clicks. In addition, there is a large room for customizing your receipt of calls, the kinds of calls you prefer receiving, volume, and the elements in the call that need monitoring.

What aspects are problematic or could work better?

Just one minor thing: the dial tone. Right now the dial tone is just one long beep so we would like to have the ringing sound to set the mood as though it were an actual call center. But of course, this isn't really a problem, rather more of a request. The real problem however is when we don't hear any kind of audio even if we are being called.

What specific problems in your company were solved by this product?

By cutting the queue for callers and streamlining the transfer of calls, Talkdesk has done a pretty good job of upping the quality of our service.

Are you a current user of this product?

Yes