What are the best aspects of this product?
Talkdesk enables our agents to field calls from any our offices or even from home. This works well for us since we are a distributed company and have offices in various locations and many of our agents our working remotely. We have that flexibility we need to route calls anywhere without the spending too much.
What aspects are problematic or could work better?
There are features that Talkdesk doesn't have but they should. It has no skills-based routing functionality and doesn't allow us to make outbound calls via external phones.
What specific problems in your company were solved by this product?
Talkdesk is a cost effective solution that immediately addressed our need for a customer support call center and inbound sales line. We now have a functional call center that operates even during bad weather and power outages.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year