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User review of Talkdesk

Distributed companies should have Talkdesk!

- by Kayla

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Talkdesk enables our agents to field calls from any our offices or even from home. This works well for us since we are a distributed company and have offices in various locations and many of our agents our working remotely. We have that flexibility we need to route calls anywhere without the spending too much.

What aspects are problematic or could work better?

There are features that Talkdesk doesn't have but they should. It has no skills-based routing functionality and doesn't allow us to make outbound calls via external phones.

What specific problems in your company were solved by this product?

Talkdesk is a cost effective solution that immediately addressed our need for a customer support call center and inbound sales line. We now have a functional call center that operates even during bad weather and power outages.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Philanthropy

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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