Easy breezy

What are the best aspects of this product?

Everything about Talkdesk is user-friendliness -- from setting it up, putting the team on board, and actually operating it. Its biggest strength when it comes to functionality is its extensive reporting. With this, our bosses are guided on what strategy to make out of reviewing calls in real-time and looking at customers' information.

What aspects are problematic or could work better?

Nothing to dislike really but we hope Talkdesk can further upgrade its reporting feature as the insights that are generated from it have been very helpful to the growth of many businesses.

What specific problems in your company were solved by this product?

Talkdesk's intuitive integration is crucial to our operations as this makes the two-way collaboration to work more efficiently: our sales team working on other platforms can simply pull up from Talkdesk all the necessary customer information he or she needs.

Are you a current user of this product?

Yes