Excellent Option for Digital Call Centers

What are the best aspects of this product?

We love how we can do our work with Google Chrome and not having to install additional software. This means we don't have to open any applications as our work stays in the browser. This also translates to easy access from multiple locations.

What aspects are problematic or could work better?

It doesn't offer live API for custom data and dashboards. While the Zendesk integration is impressive, the limitations of the CTI is quite annoying.

What specific problems in your company were solved by this product?

For a mid-sized enterprise, Talkdesk is a must have. It is cost efficient and the service is really great compared to other service within the same or higher price range.

Are you a current user of this product?

Yes