Fantastic call manager

What are the best aspects of this product?

Talkdesk's reliable integration with third-party platforms like Salesforce, our CRM tool, ensures that all calls received from the former will be recorded in the latter as well.

What aspects are problematic or could work better?

It links well with all platforms except for Cases. We've raised this concern before customer care and they are currently working on a solution.

What specific problems in your company were solved by this product?

Talkdesk helped us upgrade our management of calls, tracking and reporting. Much of this can be owed to its reliable recording feature which ensures we can review each and every call each agent has made.

Are you a current user of this product?

Yes